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We were using our own "custom program” and knew we needed to change. Our goal was to be more efficient, paperless and profitable. We teamed up with Watertight and their Mobile App for all deliveries, service work and billing. 18 months later, we are 99% paperless and focusing on different aspects of our business to become more profitable. Watertight has basically paid for itself.
We use Watertight for sales, customer support, and reocurring service. The simplicity of Watertight has significantly increased our service revenue. I would recommend Watertight to any business that is looking to manage everything with one system.
Watertight gives us the ability to store important historical data about the customer’s products & services, as well as the type of relationship that we have had with them over the years. This information helps us to make better business decisions right now!