Frequently asked questions

Yes. Watertight is enterprise software built to run a water treatment business from a single store to 30+ branches across North America. It unifies every location in one system with multi-location sub-ledger accounting, profit centers assigned by business location and customer group, and billing groups that bill sub-groups of customers distinctly while consolidating under one company umbrella. Over its 39 years it has helped serve 3.9 million end customers and processed more than $900 million in payments.

Watertight is an all-in-one platform purpose-built for the water treatment industry rather than a generic ERP. A single system runs sales, installs, field service, delivery routes, retail, rentals and leases, recurring billing, warehouse and inventory, and the full back-office accounting—so sales, routing, service, inventory, and accounting stay integrated instead of stitched together across separate tools.

Watertight handles prospecting, quotes, customer care, dispatch, field service, route optimization, billing, retail point of sale, collections, financing, leases, rentals, equipment warranty and serial-number tracking, inventory, and purchasing—with customizable real-time reports and dashboards for end-to-end visibility of the business.

Watertight integrates with QuickBooks (automatically updating your accounting software with all Watertight transactions), Shopify (bringing online sales directly into Watertight), and CallTools (automating lead hand-offs to and from your call center). It also accepts payments online and in person via checks, ACH, tap-to-pay, and credit cards, and can keep external accounting systems synchronized.

Yes. The Watertight field service app handles special pricing, surcharges, deposits, memorized work points, photos linked to work history, customizable checklists, and route optimization. Crews can record payments and inventory counts from the field, helping dealers move toward a paperless operation.

Yes! Watertight manages recurring service contracts scheduled months or years ahead, and automatically bills rentals and leases by group and plan—including promotional timeframes, lease terms, renewals, and buyouts. Our service-management is one of the best in the industry and is often cited by dealers as a key reason they choose Watertight.

Watertight provides periodic routing on weekly and monthly intervals that accounts for holidays and special events, bulk route optimization across territories, weeks, and days using constrained min-max clustering with street-level considerations, and GeoMapping to analyze delivery, sales, service work, and drive time on maps.

Watertight is headquartered in Sheboygan, Wisconsin and has been serving the delivery, service, and retail water treatment industry across North America for roughly 39 years. Many team members have over 30 years of direct industry experience.

For water treatment dealers, yes. ServiceTitan is general field service management software built for trades like HVAC and plumbing. Watertight is purpose-built for the water treatment industry, handling salt and bottled-water delivery routes, rentals and leases, recurring service contracts, equipment and tank tracking, multi-location accounting, and retail point of sale natively in one system—capabilities water dealers otherwise have to bolt on to a general tool.

Yes. Many Culligan, EcoWater, Kinetico, RainSoft, and WaterCare dealers across North America run their day-to-day operations on Watertight—sales, installs, field service, delivery routes, rentals, recurring billing, and accounting in one system. Watertight is independent software and is not affiliated with or endorsed by these manufacturers; dealers choose their own software.

Watertight is software built specifically for water softener, filtration, and drinking-water businesses. Rather than adapting a generic field-service or accounting tool, it unifies water softener sales, installs, field service, salt and bottled-water delivery routes, rentals and leases, recurring service contracts, retail point of sale, inventory, and the full back office in one system that scales from a single store to 30+ branches.

Yes. Watertight provides periodic routing on weekly and monthly intervals, bulk route optimization across territories, weeks, and days using constrained min-max clustering with street-level considerations, and GeoMapping to analyze delivery, sales, service work, and drive time on maps—built specifically for salt and bottled-water delivery operations.